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A Short Discussion with Warren Davidson, Founder and President of GSM

_DSC2474Prior to starting GSM, Warren spent his early career in the Army: first as an infantryman, then as a cadet at the United States Military Academy at West Point, finally as an infantry officer and Army Ranger. He followed his Bachelor of Science degree from West Point with a Master’s of Business Administration from Notre Dame. After working with the family business from 2000-2002, he launched GSM.

Q: What do you enjoy most about your work at GSM?
A: “Teambuilding is probably my favorite activity. As an increasing number of customers have trusted us with more business and more complex projects, building the team and systems necessary to make sure we continue to meet or exceed expectations has been exciting and challenging.”

Q: So what might be a misperception that people of GSM have of their boss?
A: “Man, that guy must love meetings.”

Q: How do you help solve problems for your customers, or internally?
A: “My education is helpful, but I find the most useful way to solve problems is going to the source and listening to the people who know the most about the situation.”

Q: How do you foster creativity at GSM?
A: “I lock them in a conference room and make them sit in meetings. Their minds wander, then — magic happens! No, seriously, I trust people with wide, but defined, lanes of responsibility and authority, then keep them answering for the results and asking for resources. Often, there are resource constraints and real problems to solve, so people get creative.”

Q: What is your biggest success in this role?
A: “Recruiting and retaining excellent people.”

Q: What does the future look like for GSM?
A: “We hope to double in size during 2015, and have built a system that can handle the growth.”

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